Services & Support:
- Equipment Maintenance & Repair
- Operator Training
- Technical Helpdesk
Ongoing Support Beyond Installation
At Meprolim, our commitment to clients does not end when a project is completed. We provide comprehensive after-sales services designed to protect your investment, maximise product performance, and ensure long-term satisfaction. Whether you have installed flooring systems, sports courts, cleaning equipment, or facility solutions, our dedicated support team is available to assist throughout the lifecycle of your products.
Our technicians perform routine inspections, servicing, performance testing, and component checks to identify potential issues before they become costly breakdowns, helping to extend equipment lifespan and reduce operational downtime.
What We offer
Equipment Repair & Breakdown
Fast and reliable repair services for cleaning equipment, floor care machines, and facility systems. Whether it’s an unexpected breakdown or a performance issue, our experienced technicians provide prompt diagnostics, on-site repairs, workshop servicing, and technical support to restore normal operations as quickly as possible.
Operator Training
Practical hands-on training programmes that help your staff operate equipment safely, efficiently, and according to manufacturer guidelines. Training covers machine operation, daily maintenance procedures, safety protocols, product handling, and best practices to maximise performance and protect your investment.
Genuine Spare Parts Supply
Access to original manufacturer-approved spare parts, accessories, and consumables for supported equipment and systems. Using genuine parts ensures optimal performance, protects warranties, reduces downtime, and maintains the long-term reliability of your equipment.
Warranty Management
We simplify the warranty process by handling registrations, manufacturer communications, product assessments, and claims management on your behalf. Our team works directly with suppliers and manufacturers to ensure issues are resolved quickly and efficiently while protecting your warranty coverage.
Technical Helpdesk & Remote Support
Our dedicated support team provides expert assistance through phone, email, and WhatsApp whenever technical issues arise. From troubleshooting and operational guidance to service scheduling and product advice, we help clients resolve challenges quickly and minimise disruptions to their operations.
Customer Support & Consultation
We believe in building long-term partnerships with our clients. Our after-sales team remains available to provide product recommendations, operational advice, maintenance planning, and continuous support to ensure your facility solutions continue delivering maximum value throughout their lifecycle.
Call Us Today to Schedule a Free Consultation
How Our After Sales Support Works
From the moment you purchase, our support process is designed to be fast, transparent, and hassle-free.
Purchase & Registration
When you purchase equipment from Meprolim, we register your machines under our after sales programme and provide all warranty documentation and service contact details immediately.
Initial Operator Training
Within one week of delivery, our technician visits your site for hands-on operator training ensuring your team knows how to use and maintain the equipment correctly from day one.
Issue Reporting & Response
If a machine breaks down, contact our helpdesk by phone or WhatsApp. We triage the issue, provide remote guidance where possible, and dispatch a technician if an on-site visit is required.
Repair, Report & Follow-Up
After every repair or service visit, we provide a written service report. Our team follows up to confirm the machine is performing correctly and that you’re satisfied with the outcome.
How do I report a breakdown or request support?
Contact our technical helpdesk directly by phone (+233 244 335 120), WhatsApp, or email. Provide your machine model, a description of the issue, and your location and we’ll take it from there.